Intermittent issue processing certain exports and imports

Incident Report for Technolutions

Identified

We are currently investigating an intermittent issue that has affected the processing of certain exports and imports. We believe that this is due to an issue with an updated AWS SDK that interacts with a background storage layer. We have temporarily reverted to the previous version of this third-party tool. Imports that previously failed are being reprocessed now.

Posted Dec 05, 2025 - 15:58 EST

This incident affects: Slate.